1. Competitor eligibility
1.1 The competitor must be a registered UK business trading from premises in the United Kingdom.
1.2 The competitor must supply goods in the ordinary course of business.
1.3 We reserve the right to determine whether a business meets the above criteria.
2. Product criteria
2.1 We offer price beats because we want customers to choose us for their printing, so we aim to apply this policy fairly for you. We therefore won’t purposely try to catch you out on a technicality, and may accept minor variations in some specifications. For example, the thickness or chemical composition of the material doesn’t always have to be identical.
However, due to the risk of this offer being misused, we reserve the right to decline a price beat request where we deem a variation in the product or service offering to be significant, and reserve sole discretion over what constitutes a minor or significant variation. As an example of this (but not limited to), if the competitor’s material is 70% thinner than ours, this would be a significant variation, and would result in a difference in quality that’s too vast to be considered a fair like-for-like quote.
Note that the following specs must always be identical:
- Size
- Shape
- Quantity
- Type of material (i.e. a form of paper or a form of plastic)
2.2 We reserve the right to decline a price beat request if we reasonably believe that the alternative supplier’s price, or their business, is fake, where they do not actually sell the products claimed and/or at the prices claimed.
2.3 We reserve the right to decline a price beat request if we deem the turnaround time of the competitor to be significantly longer than ours, and there is a significant price difference which can be reasonably explained by the much longer turnaround time. This would constitute and unfair comparison of the product and service offering. We will assess these on a case-by-case basis.
3. Evidence requirements
3.1 Only quotations on the competitor’s headed paper, quotes emailed from their official domain, or screenshots from their website will be considered.
3.2 Prices obtained must within the last seven calendar days and show the exact price to be paid, including delivery and any surcharges.
3.3 Verbal quotes, promotional emails and other informal pricing evidence will not be accepted.
3.4 We must know the name of the alternative supplier, and their website if they have one, and may use these to verify the competing price.
4. Exclusions
4.1 Offers arising from clearance, liquidation, damaged stock, end-of-line, short-dated or outlet sales are excluded.
4.2 Prices benefitting from loyalty schemes, voucher codes, discount codes, cash-back, trade-in, bundled gifts, multibuy, flash sales or “members-only” discounts are ineligible.
4.3 Finance terms, credit, leasing or hire agreements are outside the scope of this guarantee.
4.4 We do not consider prices advertised in currencies other than pounds sterling.
5. Customer/requester eligibility
5.1 Price beat offers are only considered for ONE customer account per paying entity (i.e. a person or business). If we reasonably believe that you are using multiple accounts (including multiple email addresses) to submit price beat requests, we reserve the right to decline all current and future price beat requests.
5.2 We require all orders, and all price beat requests, to be placed in good faith. This includes, but is not limited to, transparency in who you are and/or which business you are representing. If we reasonably believe that you are using a fake name or other entity, or are falsely impersonating a person or representative of a business, we reserve the right to decline all current and future price beat requests.
6. Application process
6.1 Price-Beat requests must be made before you place an order with us. Requests submitted after purchase will not be considered.
6.2 You may submit one request per product line; multiple requests for the same item will be rejected.
7. Verification and decision
7.1 We may verify the quotation directly with the competitor. If the competitor refuses to provide a price to verify, the request may be declined.
7.2 Our decision on eligibility, price comparison methodology and any resulting discount is final and not subject to appeal.
8. Programme changes and termination
8.1 We reserve the right to withdraw, suspend or amend the Price-Beat Guarantee, and to alter these terms, at any time without prior notice.
8.2 Where terms are changed, the version published on our website at the time of your request shall apply.
9. General
9.1 This guarantee is offered in addition to your statutory rights, which remain unaffected.
9.2 These terms are governed by the laws of England and Wales. Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales.
9.3 By participating in this offer, you agree to be bound by both our main Terms & Conditions, and these Offer-Specific Terms and Conditions. In the event of any inconsistency between the two, the terms set out in this offer will apply only to the extent necessary to resolve the inconsistency. Otherwise, both sets of terms shall apply concurrently and with equal force.