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DSP 30-day Guarantee

Trusted by thousands of UK businesses for fast, great-value custom stickers and labels.

If you are not happy with your order, we will put it right with a free reprint or a refund. Your parcel needs to arrive back at our facility within 30 calendar days of delivery.

Read full Returns Policy Contact Support

Boxes of custom stickers and labels ready for dispatch
  • 30 days for any reason. Includes change of mind. Items must be unused, in original packaging, and complete.
  • Reprint first, refund available. We recommend the quickest suitable fix. You can request a refund once any requested return is received and checked.
  • Postage. Free return label for faulty or not-as-described items. For change of mind you pay return postage. Where required by law we refund the standard outbound delivery charge.
  • Timing. Refunds are issued within 7 to 14 days after we confirm the return.

What you can expect

Faulty, damaged, or not as described

All goods, including bespoke. Choose a free reprint or a refund once returned, if that is your preference.

Change of mind

All goods. Refund or free reprint when items are unused, complete and checked. Return postage paid by you.

How it works

  1. Tell us

    Contact Support with your order number and a short description. Add photos if helpful.

  2. We advise

    We guide you to the quickest suitable fix. If a return is needed, we confirm the process and send a label where applicable.

  3. Return within 30 days

    Repack securely and post promptly so your parcel arrives at our facility within 30 days of delivery. Keep proof of posting until we confirm receipt.

  4. Reprint or refund

    We prioritise a fast reprint. If you prefer a refund, you can request one once any requested return is received and checked.

Frequently asked questions

Do I have 30 days to contact you, or 30 days for the parcel to reach you?
The window is 30 days for the parcel to reach our facility, counted from the date of delivery. Please post promptly.
Who pays for return postage?
We provide a free label for faulty or not-as-described items. For change of mind you pay return postage. We refund the standard outbound delivery charge where applicable by law.
How long does a refund take?
Refunds are processed within 7 to 14 days from the date your return is received and confirmed.
Do you always refund, or can I choose a reprint?
We aim to put things right quickly, so a free reprint is often the fastest route. If you prefer a refund, you can request one once any requested return is received and checked.

Related information

This DSP 30-day Guarantee was last updated on 6 October 2025. We may update this page from time to time without prior notice. The terms that apply to your order are those in effect on the date you placed the order.